Refund policy
In the purchases you will make through www.les-tigres.com, our customers can use their right of withdrawal within 14 days without giving any reason and without paying any penalty, in accordance with the Distance Sales Agreement.
Products that are produced with special orders, whose dimensions are changed upon request or have special writings written on them are not included in the scope of return.
The product to be returned must be unused, its packaging and box must be undamaged, the label and the protective tapes on it must not be removed, and it must be in a quality that can be offered for sale again by the seller. The return process is initiated after the product is examined by our team.
For return and exchange processes, you must fill out the return product form on the website and inform us of your return request. After the necessary examinations, you will be contacted through the communication channels in the relevant form.
In order to make your product return free of charge, you must send it with Aras Cargo.
For free return shipping, it will be sufficient to specify our customer number 221 435 455 16 40 to Aras Cargo.
The shipping costs of returns sent with different cargo companies or by any other means will be covered by the customer, and Les Tigres has no obligation to receive the product sent with cash on delivery.
Returns of products purchased from the online store are only made through the online store.
The invoice, packaging, certificate of the product to be returned must be sent together with the products sent as a promotion, if any.
Products that are produced with special orders, whose dimensions are changed upon request or have special writings written on them are not included in the scope of return.
The product to be returned must be unused, its packaging and box must be undamaged, the label and the protective tapes on it must not be removed, and it must be in a quality that can be offered for sale again by the seller. The return process is initiated after the product is examined by our team.
For return and exchange processes, you must fill out the return product form on the website and inform us of your return request. After the necessary examinations, you will be contacted through the communication channels in the relevant form.
In order to make your product return free of charge, you must send it with Aras Cargo.
For free return shipping, it will be sufficient to specify our customer number 221 435 455 16 40 to Aras Cargo.
The shipping costs of returns sent with different cargo companies or by any other means will be covered by the customer, and Les Tigres has no obligation to receive the product sent with cash on delivery.
Returns of products purchased from the online store are only made through the online store.
The invoice, packaging, certificate of the product to be returned must be sent together with the products sent as a promotion, if any.